Centennial Concert Hall Patron Services
To ensure that your stay with us is enjoyable, our Patron Services Department provides a variety of services.
The Manager of House Services would be pleased to discuss any services you may require. During performances, he may be contacted at the Patron Services office.
Bars and Concessions
Refreshment bars and concessions are located throughout the lobby and Piano Nobile areas. At most performances, the following items may be purchased (cash only): liquor, wine, beer, liqueurs, soft drinks, coffee, tea, cappuccino, assorted juices and ice cream.
Piano Nobile
The Piano Nobile area is located on west wall of the Concert Hall on the mezzanine level. This area hosts a variety of activities - including receptions, bars, concession services and monthly art exhibits by Manitoba artists.
Coat Check
We offer a coat check service to our patrons, which is located on the east wall in the main lobby.
Restrooms
For your convenience, restrooms are located on the Orchestra Level (main lobby), First Balcony, Second Balcony and on the Lower Concourse Level. Orchestra Level restrooms are wheelchair accessible.
A family washroom is located on the 1st balcony.
Ushering Staff
Can't find your seat? Have a question? Our ushering staff is available at all performances to help
answers your questions and point you in the right direction. To spot an usher, look for
black nametags with the usher's name and the Manitoba Centennial Centre Corporation logo.
Intercom Phones
Intercom phones - which connect you directly with the Patron Services office if you have a concern or require assistance - are located on all three levels of the Concert Hall.
Top of Page
Box Office
The Concert Hall Box Office is open one hour prior to all performances.
Advance tickets are available at the following locations:
Royal Winnipeg Ballet performances
-available at all Ticketmaster outlets
In addition to the Concert Hall Box Office (which is a Ticketmaster outlet), Ticketmaster currently has 12 outlets within the city of Winnipeg. For the location nearest to you and hours of operation, please contact Ticketmaster directly by phone at (204) 780-3333.
Winnipeg Symphony Orchestra concerts
-available at the Concert Hall Box Office (204) 949-3999
Hours: 9:30 am - 5:30 pm Monday - Saturday
Manitoba Opera & All other performances
-available at all Ticketmaster outlets
In addition to the Concert Hall Box Office (which is a Ticketmaster outlet), Ticketmaster currently has 12 outlets within the city of Winnipeg. For the location nearest to you and hours of operation, please contact Ticketmaster directly by phone at (204) 780-3333.
Top of Page
House Etiquette
To make your Concert Hall experience a positive one, we have established House Etiquette. Your courtesy and cooperation with the following items helps to ensure comfort and enjoyment for all of our patrons and visitors.
Door Opening:
Our front doors open one hour prior to curtain time. Theatre seating is generally available
one half hour prior to show time, or at the discretion of the House Manager.
Latecomers:
For minimum disruption, late arrivals will be held in the lobbies until an appropriate break in the program (as determined by the show's management or producers). To allow late-comers the opportunity to follow the program, closed-circuit colour monitors are positioned for viewing on the two main orchestra levels.
In consideration for others.:
To allow both you and the people around you to enjoy the show, please avoid talking and unwrapping cellophane-wrapped candies during the performance.
If visitors applied perfume or cologne with a lighter hand when visiting the Concert Hall, our patrons with allergies to perfumed fragrances would be very grateful.
Cameras & Recording Devices:
Cameras, video cameras and audio recording devices are not permitted inside the theatre.
If permission is granted by the promoter of the performance, cameras may be permitted during some performances.
Babies and Small Children:
Regardless of age, every patron requires an admission ticket. To ensure maximum enjoyment for all, we recommend that children be of age to sit quietly throughout a performance. Babes-in-arms may be permitted at family or children's programs.
Smoking:
The Centennial Concert Hall is a smoke-free facility.
Cells Phones, Beepers and other electronic devices:
Please be courteous and silence your pagers, beepers, portable phones and watch alarms before the performance begins.
First Aid Services
A certified first aid provider is present at all performances. If you require medical assistance,
please contact an usher. To spot an usher, look for black nametags with the usher's name and the
Manitoba Centennial Centre Corporation logo.
Top of Page
